Frequently Asked Questions
We've compiled the questions we're faced with the most. If you've got a question that isn't below, let us answer it for you.
Account
Yes - you'll need to sign-up.
Once you’ve signed-up you’ll be able to view pricing, add favourites, view invoices and much more. View our Online Tools.
If you need to place an order urgently, contact us or request a call back here.
Easily – contact our team or your account manager and we’ll be happy to update any details.
Any requests will need to come from an existing named account contact in the interests of security.
If you haven't yet met your account manager, they would love to introduce themself. Please contact our sales team.
Your account manager can provide advice and guidance regarding any of our products and services.
They'll also arrange quotes, demonstrations, consultations or any other assistance you woud like.
Delivery
Orders for delivery in the specified locations are fulfilled by our own fleet and quality for FREE delivery with no min. order.
Orders outside of this area will be fulfilled by one of our preferred courier partners. Delivery is FREE for orders over £100. Smaller orders have a £10 delivery charge.
Same Day Delivery costs £30 irrespective of location - you need to place orders before 1pm to make the most of this service.
Yes – simply place your order online or over the phone and pick it up the same day (or when you choose).
Make sure to check our opening hours, as this service is only offered during times we’re open.
If your delivery is coming through a courier partner, it’ll be either APC or The Pallet Network, depending on the size and weight of the order.
If you've opted for Same Day Delivery, we'll use a network of same day couriers.
Yes - you can have as many as you need.
Whether ordering online, by phone or email, you'll have the opportunity to select previous addresses or add new ones.
If you have many delivery locations, we can set them up for you in advance of placing orders. Get in touch with your account manager, or our sales team.
Yes - we love recieving feedback on our services.
Scan the QR code on your delivery note, or fill out our feedback form.
Our delivery notifications update you on the status of your order – on the morning of, 30 minutes before, and once it’s been delivered.
They’re super easy to set-up too – all we need is a few details from you and our team will enable them.
Fill out our delivery notification form to set-up.
If you don’t need your order to arrive the next day - or want to consolidate your monthly orders - and you’re happy to help us reduce the number of trips we’re making to you, we can plan our deliveries more efficiently.
You’ll still get all the products you ordered in one go rather than spread across several separate deliveries with our Eco-Delivery service.
In-line with our Sustainability focus ‘Change for the Better’, we actively re-use packaging where possible and use our cardboard shredder to create void-fill from old boxes.
If the box has mixed content, we also label up to ensure you can identify the contents.
Orders
Yes – on your online account you can view all previous orders and repeat any at the click of a button. Our Website Basics will help you.
Yes – many of our customers opt for our Eco-Delivery Service to help them achieve sustainability goals too. But if you want full control you can do this online via ‘Saved Baskets’ and re-order at the click of a button.
Yes, easily – join our Call for Order list and we’ll do the rest.
You’ll receive an order confirmation email after placing an order. You can also view any order details online too, from a day after an order is placed.
Well, we offer a ‘No Quibble’ Returns policy meaning we’ll deal with your return and ask no questions. Either contact our customer service team or fill out our returns form online.
Finance
Look at our Ways to Pay for more information.
We’re PCI and GDPR compliant and use the Opayo Token system to make it super easy for you to re-order without re-entering your details every time. We never retain your payment details.
No – VAT is added onto your invoice at the end of the order.
Your invoices can be found online – look at how to Review & Settle Invoices.
This’ll be because you’re not signed into your online account.
If you don’t have an account with us yet, you can request a quote.
If you send us over a recent invoice or quote, we’ll compare to our nearest equivalent and highlight savings. Get in touch with our friendly team.
Products
Yes – fill out our Quote Request form and we’ll be in touch.
You can also fill out our quick Request a Product form and we’ll be in touch.
Yes – if you’re logged-in, go to the side bar > Products > Product History.
If you don’t yet have an online account, get in touch with our friendly team, or contact your account manager.
On all relevant product pages, you’ll see a ‘downloads’ tab where you can download and print.
For Safety Data Sheets, if you’re logged-in, you can also download all in one go through our Safety Data Sheet tool. Go to the side bar > Products > Safety Data Sheets.
TOP TIP – if you scan the QR code on any of our Jangro products, it’ll instantly direct you to any of these documents.
Training
As a Jangro group member, we have access to the award-winning Learning Management System (LMS) which has an extensive range of training modules for staff.
These courses award certificates upon successful completion too, which are available to download and print.
Get in touch with our friendly team or contact your account manager for more information.
Yes – our Technical Product Specialist can tailor training to your needs – focused on specific products or cleaning challenges you’re facing. Contact help@bowak.co.uk for more information.
For information on Product User Guides, look at the ‘Where can I find product COSHH documents’ FAQ, or visit our Task Cards.
Yes – we can create COSHH packs specifically for your business – this includes Safety Data Sheets, Product User Guides and Risk Assessments. Get in touch with our friendly Sales team, or your account manager.
For information on Product User Guides, look at the ‘Where can I find product COSHH documents’ FAQ.